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B&Q Customer Advisor - Sales Department


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It’s our job to help customers create better homes and better lives. It could be yours, too.

B&Q Customer Advisor – All Trading Dept’s & Replenishment Dept (Twlight/Nights) at our Milton Keynes Warehouse Store

ALL POSITIONS ARE FOR FIXED TERM CONTRACTS (FTC’s) FOR A PERIOD OF 4 MONTHS. Candidates for the Replen Dept must be 18 or over to apply owing to the unsocial hours and use of mobile equipment operating in Store.

These positions are Part-time FTC’s, typically 10 – 20 hours per week, rota’d 5/7 including Bank Holidays.

Full time basic salary £13,385 + benefits including Store Team Bonus, 20% staff discount, pension*

For part time roles the salary will be pro rata

At B&Q, it’s our job to make home improvement easier for our customers by giving them the inspiration, the materials and the practical know-how to turn their dreams into a reality. Customers often come into our stores looking for more than tools and materials; they are looking for advice on how best to complete their project.

As a B&Q Customer Advisor, it’s really important that you’re happy to approach and help customers and that you have a genuine passion for home improvement. Talking to someone who can offer confident and relevant advice ensures our customers leave B&Q with everything they need to get the job done and a renewed enthusiasm for their home improvement project.

You’ll be working in a team every day so you’ll need to be upbeat and proactive, interacting with colleagues and customers alike. Our stores are often very large and busy so being able to multi-task and work unsupervised is a crucial skill for this role.

Don’t worry if you don’t know your washers from your wood screws at this stage, being willing to learn is essential to the role and you’ll be given all the right training to build your skills and knowledge of our projects.

We need our customer advisors to be flexible about when they work, covering store opening hours on a rota basis, including evenings, weekends and bank holidays.

If you’d like to be out there making a difference to our colleagues and our customers then you may be exactly the kind of person who’ll feel right at home here. Join us and build a career you can be proud of.

You can do it.

*Subject to eligibility.

More about Careers at B&Q

At B&Q, our core purpose is Better Homes, Better Lives and we want to help make home improvement easier for our customers. With over 350 stores in the UK and Ireland and our Store Support Office in Southampton, we’re a local employer for many. B&Q is part of Kingfisher Plc, Europe’s leading DIY Home Improvement retailer. Kingfisher Group employs 79,000 people worldwide, with annual sales of over £11billion and 6 million customers visiting its stores each week.

At B&Q, we’re proud that we were the first retailer in the world to win the Gallup worldwide award for outstanding Employee Engagement. We know that Corporate Social Responsibility is important to you and you’ll want to know we’re doing business responsibly. In 2007 B&Q committed to becoming a One Planet business and we have since been awarded the UK’s most prestigious business award, the Queen’s Award for our work in creating a more sustainable business and for helping our customers improve the sustainability of their homes.

You could say that inspiring people to fulfil their potential is what we do best, whether it’s in the workplace or in the home. Our policy to promote from within and to develop existing teams helps create that unique B&Q culture, where people are not just given the chance to thrive but the support they need to make it a reality.

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